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If you’ve ever called, e-mailed, live chatted or DM’d The PUR Company you’ve talked to one of our amazing PUR Team members. Whether your inquiry is about your order status, what types of deals we have going on, or you are simply unable to find a store near you that sells PUR Gum & Mints we have a knowledgeable and excited team willing to help you anytime! The PUR Team has a very unique customer motto; ‘by the end of every customer interaction, everyone will be smiling.’ We can honestly say that this motto has held true over the years.

Working in the health food industry is it very important for our customers to be reassured that our products are 100% healthy and safe to put into their bodies! For those of you who don’t know PUR products are soy free, gluten free, sugar free, non-GMO, nut free, 100% sweetened with xylitol, sweetened with natural flavors, Swiss Made and vegan friendly; making us safe for pregnant women, those with allergies, health restrictions, diabetics and many other sensitivities. Not to mention the health benefits of xylitol – helping produce saliva for customers with dry mouth as well as being safe for cancer patients. As you can see our products are pretty amazing, so it’s only natural for customers to have many questions about us!

Customer Inquiry –

Customer Inquiry –

Hi there,

I have a severe allergy to peanuts and tree nuts and wanted to learn more about the allergen protocols in place to make your products ‘nut free’. I’m always nervous trying out a new brand and want to make sure I can safely eat your products.  My questions are:

1) Are the raw ingredients from your supplier’s peanut and tree nut free?

2) What allergen protocols do you employ to ensure there are no peanuts or tree nuts in your products (i.e., allergen testing on products or lines, allergen declarations, etc.)

3) Any information would be greatly appreciated. Thanks!

PUR Reply – 

Thank you for reaching out! Our products and facilities are 100% free from the top 8 allergens including soy, wheat, dairy, eggs, sesame, nuts, and tree nuts. I can guarantee that our products are made in a nut free facility. Our gum and mints are in fact the preferred choice for schools, hospitals, dental offices, and nutritionists!

Let me know if you have any other questions.

Best regards,

Jenna & The PUR Team

Customer Reply –

Hi Jenna,

Thank you so much for getting back to me. I tried the gum and it was absolutely delicious!! I’m thrilled to finally have a safe gum to chew.

Kind Regards.

What do you love most about customer service?

“I love ensuring that all our customers are happy and satisfied with their orders, ensuring that every order gets the best care! Another big part of customer care that I find incredibly important is making sure that every email is replied to within 24 – 48 hours.” – Jenna, Sales Coordinator

“There’s no better feeling than when a customer calls me to tell me that they have received their order and thank us for the amazing job we are doing, telling me about their day and how PUR has changed their lives.”– Ken, Digital Marketer

“My favorite part of customer service is ensuring that every DM and comment online is acknowledged and replied to. I believe that it is important for every one of our followers online to feel as if they are part of the PUR Team!” – Michaelya, Social Media Coordinator

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Our inquiries are more than just PUR locater and delivery questions – a lot of our inquiries are feedback telling the PUR Team how PUR has changed their lives. The PUR Team unanimously agrees that it’s incredibly important to bring a friendly face to the conversation and ensuring that every customer receives the information and help they need.

The next time you reach out with an inquiry, we want you to know that you aren’t just another face in the crowd to us, Ü are unique, Ü are important and most important Ü are valued! <3


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