it takes two to tango

Got a question? We’ve got answers! Got feedback? We’d love to hear it!

GENERAL INQUIRES

We try our best to personally read and respond to every email we get within a timely manner! So go ahead, tell us what’s on your mind and help us make PÜR even better!

E. hello@thepurcompany.com
P. +1.416.941.7557
TF. +1.844.478.7669

questions?

About Our Product

What is aspartame?

Aspartame is the man-made synthetic sweetener found in most sugar-free chewing gum, candies, and beverages. The FDA lists 92 symptoms reported from the use of aspartame, including headaches, dizziness, and nausea.

What is xylitol? Where is the xylitol in PÜR sourced from?

Xylitol is an all-natural sugar alcohol that looks and tastes just like sugar, yet has 40% fewer calories. It is also recommended by dentists to boost oral health!

How is xylitol beneficial to oral health?

6 grams of xylitol per day reduces decay-causing bacteria, helps to decrease plaque build-up, and stimulates saliva to wash away bacteria.

What makes PÜR diabetic friendly?

PÜR is naturally sweetened with 100% xylitol, which is one of the lowest sweeteners on the glycemic index. Everyone can safely chew PÜR without spiking blood sugar levels.

Is PÜR 100% nut & peanut free?

Yes! Both PÜR Gum and PÜR Mints are manufactured and produced in a 100% nut & peanut free facility in Switzerland.

Why Swiss made?

Manufacturing our gum and mints in Switzerland ensures our products are made with the highest quality and standards. Additionally, the use of GMOs is against the federal Swiss law regulated by the government.

What are the all-natural flavors used in PÜR?

The flavors in our gum and mints are all-natural and MSG-free. They are made up of natural powders and essential oils relevant to each flavor. We do not use any artificial flavors or colors in our products.

How is PÜR gluten free?

Gluten can hide in many unsuspecting products; it can linger in artificial flavors and colors, or come from facilities that manufacture other products with gluten. PÜR gum and mints are manufactured in a gluten-free facility with all-natural ingredients, making them 100% gluten-free!

Are PÜR Gum & PÜR Mints pet friendly?

Our gum and mints are NOT pet friendly, especially for dogs. Like chocolate, xylitol is an ingredient that is safe for humans, but not for our pets. Even if small amounts are ingested, it can cause hypoglycemia (low blood sugar) in dogs.

About Our Shop

Where do we ship from?

All of our products are shipped from our Headquarters located in Toronto, Canada.

What countries do we ship to?

We currently ship to Canada and the USA.

What are our shipping rates & delivery time?

All of our orders receive standard shipping through Canada Post. Orders arriving in the US will be handled domestically by USPS. All standard shipping has an expected delivery time of 5 to 10 business days.

Order Amount Shipping Cost
Subtotal Under $29.99 $9.00
Subtotal over $29.99 FREE

How to apply a discount code?

You can apply your discount code at the last step of payment, during cart checkout. Only one code can be applied per order. Codes on minimum order amounts are qualified based on the subtotal amount – this means the subtotal amount must remain above the qualifying amount after your discount code has been applied.

All reward price points (such as free shipping or gifts) are calculated on the subtotal price AFTER a discount has been applied. This means that your subtotal must remain above the qualifying amount after your discount code has been applied and recalculted.

What methods of payment do we accept?

We accept Visa, Mastercard, and American Express as methods of payment. All transactions made at shopus.thepurcompany.com are in USD, and all transactions made at shopcan.thepurcompany.com are in CAD.

What is our return policy and procedure?

Returns: Returns may be made within 15 days of receiving your order, as long as items are unopened. To return the items and receive a refund, please email your order number and reason for the return to: shop@thepurcompany.com. You will be notified via email once items are received back to our HQ. Items may be exchanged only if they are defected or damaged. Please request the exchange with us via email.

Can I cancel an order?

Orders can be cancelled within 24 hours of placing your order. To receive your refund, please send us an email with your order number and reason for the cancellation to:
shop@thepurcompany.com.

Find Us
The PUR Company
23 Kodiak Crescent
Toronto, Ontario
M3J 3E5

join our pack

We’re a team of entrepreneurial thinkers, with a relentless drive to get things done. We carry passion in everything we do all while having fun and acting with PURpose! We pride ourselves on diversity and celebrate individuality. It’s our people that make things happen!! Join our PACK today and show us your PURness!!

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